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Zona Shoppers is Committed to Sustainability
Discover the luxury versatile scarf, a perfect blend of elegance and functionality. Designed for women and crafted with rayon, acetate, microfiber, nylon, and cotton blends, this scarf is ideal for four seasons. With a fashionable style, it serves as both a scarf and a shawl. Featuring a decorative letter pattern and a length of over 175 cm, this luxury versatile scarf is a must-have for outdoor and casual settings. Add sophistication to your wardrobe with this stylish scarf.
Shipping Policy
Processing
It normally takes 1-3 business days to process your order. Please note that holidays & weekends are not included.
Shipping
Shipment takes approximately 8 to 20 business days to reach destination countries.
Once your order is shipped out, an email notification with international e-packet tracking number will be sent to you.
Please note: Total Delivery Time = Processing Time + Shipping Time
We have a flat shipping fee of $2.25 plus $1.50 per extra item, which is not included in the price. We don’t include the shipping on the store credits.
Shipping Delays
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to invalid address, customs clearance procedures or other causes out of our reach.
Purchase during high season or rush periods like Christmas. Please be aware that you need to purchase the items at least 25 days before Christmas due to the large amount of shipping and orders, without mentioning the time the delivery services take to deliver the packages.
Pirate Porch took your package! Unfortunately, we are not responsible for this type of situation. Once the delivery service states that your package has been delivered is no longer our responsibility. Still, as a token of appreciation, only loyal customers will receive a replacement (maximum 1 time), if the total amount is no more than $50.00. Loyal Customers are those who purchase 10 or more consecutive items without requesting Return-less.
We only ship to the US under Zona Shoppers. We will open other stores in other countries as Zona Shoppers expand, we are planning on growing with them.
Refund Policy
Please be aware of our return policy, which follows the Return-less Policy outlined below:
You can keep the product and receive store credit as part of our quality service commitment.
Request a return-less for up to 20 products within 365 days of purchase (limitless for Loyal Customers).
Store credit is issued for products purchased with other forms of payment than store credit.
Products purchased with store credit cannot receive another store credit.
Loyalty customers have unique benefits, including exceptions to return limits.
Store credit is valid for 365 days (2 years in Hawaii) before expiration.
Please notify us within ten (10) days for damaged items; replacements will be provided, but if you request multiple replacements, it is considered an alert for scamming. As a rule, we know from our experience that 1 out of 1000 products may have a defect, so the chances of getting more than one product with damage are very low. Fraud prevention measures are in place to protect businesses and customers.
Store credit usage explained; items bought with credit are final sales.
Items purchased with Zona Shoppers credit cards or payment services like Google Pay or other, except store credit, can be fully refunded with store credit.
Note that this policy may change without notice. Feel free to ask any questions.
For more details, please visit the Return-less Policy or contact us.
Only logged in customers who have purchased this product may leave a review.
At Zona Shoppers, sustainability and environmental consciousness are our top priorities. That’s why we proudly introduce our hassle-free Instant Store e-Wallet Credit Policy. With this policy, you have the freedom to receive instant store credit into your e-wallet after an original purchase for any reason, and the best part is that you keep the product. This applies to all your original purchases; no matter the reason, you’ll receive store credit for every new purchase as a token of appreciation. In other words, every time you make an original purchase, you get credit to your e-wallet for the same amount spent to do a second one on us!
With our innovative “Instant Store Credit” policy, you can keep the item and still get a chance to explore something new. No need for trips to the post office or waiting for refunds. Simply use your store credit for your next purchase, which will go towards any product from any store on our platform.
By removing the need for returns, we prioritize your satisfaction and promote environmental awareness among all our clients.
How It Works:
When you’re ready to try out a new product on our platform, whether from the same store where you made your first purchase or a different one, simply use your instant store credit. If it didn’t upload into your e-wallet immediately, let us know, and we’ll fix it. With store instant credit to your e-wallet, you can make a second purchase without expending extra. Remember that you keep the original product. If you purchase products for a total larger than the one on your e-wallet, pay the extra charges, making it convenient for you.
You earn store credit for each eligible product you buy new (without using previously earned store credit). You must treat each purchase as a separate transaction whenever you want to accumulate store credit. Simply put, you can’t use existing store credit to purchase and expect to earn more store credit on the same transaction. Each purchase needs to stand alone without using any previously earned store credit. This ensures that you’re accumulating store credit based on fresh purchases rather than using what you already have.
We encourage the responsible use of our policy and reserve the right to review accounts periodically.
When do I use store credit?
You use store credit when you want to buy something without using your own money. If you’ve earned store credit from previous purchases, you can use it to pay for all or part of your new purchase. You can receive store credit as often as you like within 365 days, so go ahead and shop to your heart’s content. Remember, every 365 days from the purchase date is a new start for the credit, except for certain electronic or specific products with a 3-year warranty.
Please note that once you’ve used all your store credit on a purchase, that transaction is considered a final sale. This means you cannot request return-less to receive store credit over a purchase made through store credit.
Every time you make a new purchase, you earn store credit equal to the amount you spent. Depending on your store credit balance, you can use this credit to buy one or more products. So, when you buy something, you’re essentially paying for the product and receiving store credit equal to its value. This credit can then be used to buy another item of the same value; however, if you opt for something more expensive, you can cover the extra cost with other payment methods provided by Zona Shoppers.
The Power of Store Credit:
Store credit empowers you with instant purchasing capability, allowing you to explore our wide array of products without the hassle of waiting for refunds and, most importantly, without returning your product. Its versatility extends across all products and categories, conveniently catering to your diverse shopping needs. This serves as our token of gratitude for your unwavering loyalty and trust in Zona Shoppers Stores.
Reporting Damaged or Defective Products
If you receive a damaged or defective product, you must report it within 7 business days from the delivery date. Please send clear images of the damaged product to customers@zonashoppers.com to facilitate the process. This step allows us to confirm the damage and conduct necessary verifications in our warehouse.
Upon receiving your report and verifying the issue, we will promptly arrange to replace the damaged product if we understand it is damaged or a problem on our part. In addition, you will have the option to apply the equivalent store credit to your account. This means you get a new product, plus you get your store credit. Now, be aware that you can do a limited number of reports. If your product has a price tag of over $50.00, we will reimburse your partial e-wallet the cost plus the instant credit.
Our commitment to quality and customer satisfaction ensures that similar products in our warehouse are inspected for any potential intentional damage as part of our ongoing quality control efforts.
We appreciate your cooperation in helping us maintain the quality and integrity of our products and services. If you have any further questions or concerns, please do not hesitate to contact our customer support team.
Late Claims Assistance: Store Credit
We understand that circumstances sometimes prevent customers from reporting issues within the initial 7-day window. If you discover a problem with your purchase after this period has elapsed, we offer the following solution:
Please contact our customer support team at customers@zonashoppers.com to explain the issue with your product. While we may be unable to provide an immediate replacement, we are pleased to offer you a satisfactory solution.
If a product is damaged, we cannot guarantee that you will be able to replace it with another of the same type if it is no longer on our platform. We constantly add new products or editions to our selections.
Our goal is to ensure your satisfaction with your shopping experience at Zona Shoppers, and we are committed to addressing any concerns you may have. Please don’t hesitate to contact our customer support team, and we will promptly assist you in obtaining store credit for your late claim.
365-Day Warranty from Date of Purchase
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