Return-less Policy

At Zona Shoppers, sustainability and environmental consciousness are our top priorities. That’s why we proudly introduce our hassle-free Instant Store Credit Policy. With this policy, you have the freedom to receive instant store credit or request store credit after an original purchase for any reason, and the best part is that you keep the product. This applies to all your purchases; no matter the reason, for every purchase you’ll receive store credit as a token of appreciation. In other words, every time you make an original purchase, you get credit for the same amount spent to do a second one on us!

With our innovative “Instant Store Credit” policy, you can keep the item and still get a chance to explore something new. No need for trips to the post office or waiting for refunds. Simply request store credit for your purchase and use it towards any product from any store on our platform.

By removing the need for returns, we prioritize your satisfaction and promote environmental awareness among all our clients.

How It Works:

When you’re ready to try out a new product on our platform, whether it’s from the same store where you made your first purchase or a different one, simply use your instant store credit. If we forget to upload it to your e-wallet right away, just let us know, and we’ll fix it. With store credit, you don’t need to spend your own money to make a new purchase. Plus, remember that you keep the original product, so the second one is totally free on us.

For each eligible product you buy anew (without using previously earned store credit), you earn store credit. This means that every time you want to accumulate store credit, you must treat each purchase as a separate transaction. Simply put, you can’t use existing store credit to make a purchase and expect to earn more store credit on the same transaction. Each purchase needs to stand alone, without using any previously earned store credit. This ensures that you’re accumulating store credit based on fresh purchases rather than using what you already have.

We encourage responsible use of our policy and reserve the right to periodically review accounts.

When do I use store credit?

You use store credit when you want to buy something without using your own money. If you’ve earned store credit from previous purchases, you can use it to pay for all or part of your new purchase instead of using cash. You can receive store credit as often as you like within 365 days, so go ahead and shop to your heart’s content. Just remember, every 365 days from the purchase date, is a new start for the credit, except for certain electronic or specific products with a 3-year warranty.

Please note that once you’ve used all your store credit on a purchase, that transaction is considered as final sale. This means you cannot request return-less to receive store credit over a purchase made through store credit.

Every time you make a new purchase, you earn store credit equal to the amount you spent, which can be used to buy one or more products depending on your store credit balance. So, when you buy something, you’re essentially paying for the first product and receiving store credit equal to its value. This credit can then be used to buy another item of the same value; however, if you opt for something more expensive, you can cover the extra cost with other payment methods provided by Zona Shoppers.

  The Power of Store Credit:

Store credit empowers you with instant purchasing capability, allowing you to explore our wide array of products without the hassle of waiting for refunds and, most importantly, without additional spending. Its versatility extends across all products and categories, catering to your diverse shopping needs with utmost convenience. This serves as our token of gratitude for your unwavering loyalty and trust in Zona Shoppers Stores.

Reporting Damaged or Defective Products

If you receive a damaged or defective product, you need to report it within 7 business days from the date of delivery. To facilitate the process, please send clear images of the damaged product to customers@zonashoppers.com. This step allows us to confirm the damage and conduct necessary verifications in our warehouse.

Upon receiving your report and verifying the issue, we will promptly arrange for the replacement of the damaged product. In addition, you will have the option to apply the equivalent store credit to your account. This means you get a new product, plus, you get your store credit. Now, be aware that there is a limited number of reports you can do.

Our commitment to quality and customer satisfaction extends to ensuring that similar products in our warehouse are also inspected for any potential intentional damage, as part of our ongoing quality control efforts.

We appreciate your cooperation in helping us maintain the quality and integrity of our products and services. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.

Late Claims Assistance: Store Credit

We understand that sometimes circumstances may prevent customers from reporting issues within the initial 7-day window. If you discover a problem with your purchase after this period has elapsed, we offer the following solution:

Please reach out to our customer support team at customers@zonashoppers.com to explain the issue with your product. While we may not be able to provide an immediate replacement, we are pleased to offer you store credit as a resolution.

With this store credit, you can apply the equivalent value towards your future purchases on our platform, allowing you to select a replacement product that meets your needs.

Our goal is to ensure your satisfaction with your shopping experience at Zona Shoppers, and we are committed to addressing any concerns you may have. Please don’t hesitate to contact our customer support team, and we will promptly assist you in obtaining store credit for your late claim.

365-Day Warranty from Date of Purchase

Your store credit is backed by a comprehensive 365-day warranty, starting from the date of your purchase. This warranty guarantees that you can utilize store credit to acquire any other product of equivalent value, either within the same store where your initial purchase was made or across any other store within our platform.

With this warranty, your first purchase is securely protected, ensuring that you have complete confidence in your shopping experience with us. If you have any questions or need to take advantage of this warranty, please do not hesitate to contact our dedicated customer support team.

Three-Year Warranty for Select Electronics

For selected electronic items sold at Zona Shoppers, we offer an exclusive 3-year warranty from the date of purchase. This warranty provides you with three full years to request or utilize your store credit for these items, replacing the standard 365-day warranty.

This extended warranty ensures that you have ample time to explore and enjoy your electronics, with the confidence that your investment is protected. Whether you experience an issue or simply wish to upgrade your device, you have up to three years to take advantage of this benefit.

To check if your electronic item qualifies for the 3-year warranty, please refer to the product details at the time of purchase or contact our customer support team. We are here to assist you in making the most of this extended coverage and ensuring your complete satisfaction with your purchase.

Requesting Store Credit if Not Instantly Provided

To request store credit for a product, please follow these simple steps:

  1. Log in to your account.
  2. Navigate to the product for which you wish to request store credit.
  3. Send a message to the vendor specifying your request.
    Our dedicated vendor support team will promptly process your request. Please allow 24 to 72 hours for the vendor to issue your store credit.

We appreciate your cooperation and look forward to assisting you with your store credit request. If you have any further questions or need additional assistance, please do not hesitate to contact our support team.

Privacy and Data Protection Statement

At Zona Shoppers Stores, we take your privacy and data protection seriously. We are committed to safeguarding your personal information and ensuring its confidentiality. Rest assured that we do not sell or share your private information with any third parties for marketing or promotional purposes.

We understand the importance of data security, and any information you provide to us is treated with the utmost care and respect. We may share some information with necessary third-party vendors, such as payment processors, solely to facilitate your transactions and ensure a seamless shopping experience. These vendors are bound by strict confidentiality agreements and are committed to maintaining the security of your data.

Our commitment to your privacy extends to complying with all relevant data protection laws and regulations. We continuously review and enhance our security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Your trust is essential to us, and we want you to feel confident when shopping with Zona Shoppers. If you have any questions or concerns about how we handle your data, please do not hesitate to reach out to our customer support team.

Store Credit Expiration

Please note that any store credit accrued through our policy has an expiration period of 365 days from the date of issuance, except for items with a 3-year warranty, which have a 3-year expiration period from the date of issuance. Once these periods have elapsed, the store credit associated with the expired balance cannot be extended or reactivated.

At Zona Shoppers Stores, we encourage our valued customers to make the most of their store credit within this timeframe. Store credit provides you with immediate purchasing power and flexibility, allowing you to explore our wide range of products without the need for refunds.

We appreciate your understanding of this policy, as it helps us maintain the integrity and efficiency of our store credit program. If you have any questions or need further clarification about the expiration of store credit, please feel free to contact our customer support team for assistance.

Legal Jurisdiction

Zona Shoppers Stores is based in the state of Florida, United States. By engaging with our platform and utilizing our services, you agree that any disputes or legal matters arising from your interactions with Zona Shoppers Stores shall be subject to the laws and regulations of the state of Florida.

We encourage all clients to thoroughly review our Terms of Use for specific details regarding the legal jurisdiction and any related matters.

We are committed to resolving any issues or concerns fairly and efficiently, and we encourage open communication with our customer support team to address any disputes or questions you may have.

Your trust and satisfaction are paramount to us, and we are dedicated to providing you with exceptional service within the legal framework of the state of Florida.

If you have any further questions or require assistance related to this jurisdiction, please do not hesitate to contact our customer support team.

Policy Updates and Store Credits

Please be aware that updates or modifications to our Instant Store Credit Policy may impact store credits that were issued prior to the changes. While we make every effort to ensure a smooth transition, changes to the policy can have implications for the terms and conditions governing store credits obtained before the updates.

We encourage all clients to regularly review our policy to stay informed about any changes that may affect their store credits

Communication Channels

We value open and effective communication with our clients. You can reach out to us through two primary communication channels:

Email: For general inquiries, policy-related questions, or assistance, please feel free to email us at customers@zonashoppers.com. Our dedicated customer support team is here to assist you promptly. Individual Stores: For store-specific inquiries or product-related questions, you can communicate directly with individual stores through your client account on our platform. This allows for personalized interactions and direct assistance from the store you purchased from.

We are committed to providing you with the best possible service and support, and we encourage you to choose the communication channel that suits your needs best. Your satisfaction and feedback are important to us, and we are here to assist you every step of the way.

Remember, at Zona Shoppers, we’re dedicated to making your shopping experience enjoyable and hassle-free. Don’t hesitate to take full advantage of our Instant Store Credit Policy and discover even more fantastic products from our collection. Happy shopping!

Disclaimer: “Return-less” is our method of return, and “store credit” is our method of refund.

This warranty is governed by our Terms of Use, ensuring its protection under the stipulated terms and conditions.

If you have any question regarding the process of Return-less please don't hesitate in contacting us.

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