Zona Shoppers Shipping and Return Policy

Updated as of August 3, 2023

Zona Shoppers is committed to ensuring customer satisfaction through seamless shopping and efficient delivery services. This policy outlines our shipping practices and introduces our returnless refund policy.

Shipping Options and Costs

Shipping costs and delivery options are determined by each individual vendor and product. We aim to offer a range of shipping methods at competitive prices. All available options, associated costs, and estimated delivery dates will be presented during the checkout process.

Delivery Times

Delivery schedules depend on the vendor, the product, and the destination. Typically, orders are processed within 1-3 business days. Following this, the time taken for delivery is based on the shipping method chosen. Please note that our business days are Monday-Friday, excluding U.S. federal holidays.

International Shipping

Zona Shoppers offers international shipping to a select number of countries. Please note that orders shipped outside of the U.S. may be subject to import taxes, customs duties, and other charges as determined by the destination country. These costs are the customer’s responsibility, and Zona Shoppers is not liable for any delays due to customs procedures in your country.

Tracking Your Order

A confirmation email containing tracking information will be sent to you once your order has been shipped. This will allow you to monitor your order until delivery.

Shipping Restrictions

Certain products may have shipping restrictions due to their size, weight, or specific nature (e.g., hazardous materials). Restrictions, if any, will be noted on the product page. We encourage customers to review this information prior to making a purchase.

Lost or Damaged Shipments

If your order is lost during shipment or arrives damaged, please immediately contact our customer service team. We will liaise with the vendor and the shipping carrier to resolve the issue swiftly.

Returnless Refunds

In line with our commitment to customer satisfaction, Zona Shoppers offers a returnless refund policy. If you’re not satisfied with a purchase, you may request a returnless refund within 365 days of the purchase. Instead of returning the item, you will receive store credit equivalent to the purchase price. Please note that this policy may vary by vendor and may not apply to all products.

For any further questions or clarifications, please don’t hesitate to contact our customer service team. We value your business and are always ready to serve you!

Please keep in mind that this policy may be updated periodically. We encourage customers to regularly review our shipping and return policy for the latest information.