Does Zona Shoppers allow returns?

At Zona Shoppers, we prioritize sustainability and reducing our carbon footprint. That’s why we don’t accept returns. Instead, we offer a returnless refund by crediting the full purchase amount back to your e-wallet, allowing you to keep the product while minimizing waste and environmental impact.

Can I exchange a product?

At Zona Shoppers, one of our main goals is 100% customer satisfaction. While we don’t offer traditional exchanges, we provide an e-wallet refund for the full purchase amount. This way, you can keep the product you bought and have the freedom to choose a different one or shop for something entirely new—no returns or exchange requests are needed!

Is there a minimum or maximum amount for refunds?

No, there’s no minimum or maximum limit. All original purchase amounts are refunded to your e-wallet.

How do I use my e-wallet balance?

Simply select products to purchase, and the e-wallet balance will be applied at checkout.

New Soil Splatter Plant Pot Protector

Keep your plants protected with the Soil Splatter Plant Pot Protector. This Flower Pot Grid Cover is designed to prevent soil from splattering while also safeguarding your plants from curious pets and babies. Made from durable plastic, this cover ensures that the soil and roots stay secure inside the pot, maintaining a tidy and healthy plant environment.

Available in three sizes — Small (19 cm), Medium (30 cm), and Large (52 cm) — this grid cover can be cut to fit your flowerpot perfectly. The easy-to-install design features splicable sections and fixing bolts to keep the cover firmly in place. The cover is ideal for repelling cats and preventing them from digging into your pots while also acting as a safety guard for babies.

This Soil Splatter Plant Pot Protector is a must-have for plant lovers and gardeners looking to maintain clean, organized potted plants. Perfect for gardens, balconies, and indoor spaces, this versatile protector also helps reduce mess and damage caused by pets and children. Available in black and brown, these covers are a practical addition to your gardening supplies.

Product Features:

Durable Plastic Material: Long-lasting and weather-resistant
Prevents Soil Splatter: Keeps soil and roots contained
Pet & Baby Protection: Stops pets and children from disturbing plants
Cuttable Design: Adjustable to fit different pot sizes
Easy Installation: Splice sections and secure them with bolts
Multiple Sizes: Small (19 cm), Medium (30 cm), Large (52 cm)
Versatile Use: Suitable for gardens, balconies, and indoor spaces
Color Options: Available in black and brown

Shipping Policy

Shipping
Shipment takes approximately 8 to 20 business days to reach destination countries.
Once your order is shipped out, an email notification with international e-packet tracking number will be sent to you.
Please note: Total Delivery Time = Processing Time + Shipping Time
We have a flat shipping fee of $2.25 plus $1.50 per extra item, which is not included in the price. We don’t include the shipping on the store credits.
Shipping Delays
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to invalid address, customs clearance procedures or other causes out of our reach.
Purchase during high season or rush periods like Christmas. Please be aware that you need to purchase the items at least 25 days before Christmas due to the large amount of shipping and orders, without mentioning the time the delivery services take to deliver the packages.
Pirate Porch took your package! Unfortunately, we are not responsible for this type of situation. Once the delivery service states that your package has been delivered is no longer our responsibility. Still, as a token of appreciation, only loyal customers will receive a replacement (maximum 1 time), if the total amount is no more than $50.00. Loyal Customers are those who purchase 10 or more consecutive items without requesting Return-less.
We only ship to the US under Zona Shoppers. We will open other stores in other countries as Zona Shoppers expand, we are planning on growing with them.

Refund Policy

Please be aware of our return policy, which follows the Return-less Policy outlined below:

You can keep the product and receive store credit as part of our quality service commitment.
Request a return-less for up to 20 products within 365 days of purchase (limitless for Loyal Customers).
Store credit is issued for products purchased with other forms of payment than store credit.
Products purchased with store credit cannot receive another store credit.
Loyalty customers have unique benefits, including exceptions to return limits.
Store credit is valid for 365 days (2 years in Hawaii) before expiration.
Please notify us within ten (10) days for damaged items; replacements will be provided, but if you request multiple replacements, it is considered an alert for scamming. As a rule, we know from our experience that 1 out of 1000 products may have a defect, so the chances of getting more than one product with damage are very low. Fraud prevention measures are in place to protect businesses and customers.
Store credit usage explained; items bought with credit are final sales.
Items purchased with Zona Shoppers credit cards or payment services like Google Pay or other, except store credit, can be fully refunded with store credit.
Note that this policy may change without notice. Feel free to ask any questions.
For more details, please visit the Return-less Policy or contact us.