Does Zona Shoppers allow returns?

At Zona Shoppers, we prioritize sustainability and reducing our carbon footprint. That’s why we don’t accept returns. Instead, we offer a returnless refund by crediting the full purchase amount back to your e-wallet, allowing you to keep the product while minimizing waste and environmental impact.

Can I exchange a product?

At Zona Shoppers, one of our main goals is 100% customer satisfaction. While we don’t offer traditional exchanges, we provide an e-wallet refund for the full purchase amount. This way, you can keep the product you bought and have the freedom to choose a different one or shop for something entirely new—no returns or exchange requests are needed!

Is there a minimum or maximum amount for refunds?

No, there’s no minimum or maximum limit. All original purchase amounts are refunded to your e-wallet.

How do I use my e-wallet balance?

Simply select products to purchase, and the e-wallet balance will be applied at checkout.

Women's Plus Size Stretch Boots - Casual Pointed Toe, Flock Material, Elegant Non-Slip Thin Heel Work Boots

SPECIFICATIONS

Boot Type: basic

Shaft Material: Synthetic

Outsole Material: RUBBER

Upper Material: Microfiber

Origin: Mainland China

Insole Material: Fabric

Heel Type: Thin Heels

Lining Material: Microfiber

Boot Height: ANKLE

Item Type: BOOTS

Department Name: ADULT

Toe Shape: Peep Toe

Heel Height: High (5cm-8cm)

With Platforms: Yes

Platform Height: 0-3cm

Style: Neutral

is_handmade: Yes

Pattern Type: Solid

Model Number: 2023102315

Fit: Fits true to size, take your normal size

Closure Type: SLIP-ON

Please note
1. Choose the size according to your foot length (don’t/don’t choose the size according to the regular size in your country!!!) 2. If your feet are a bit wide or the instep is a bit thick, it is better to choose a size 1-2 larger, 3. If you have any questions, please contact our customer service first, we will help you solve it.

Ready to ship in 1-2 business days from United States (US)

Shipping Policy

Processing: Our standard order processing time is typically 1-2 business days. Please note that this timeframe excludes holidays and weekends.
Shipping: The shipping duration varies based on the destination country, with shipments typically arriving within 8 to 20 business days. Once your order is dispatched, you will receive an email notification containing the tracking number.
Please keep in mind that the total delivery time comprises both the processing time and the shipping time.
Shipping Delays: The estimated shipping time begins from the date of shipment, not from the date of your order placement. Occasionally, delays beyond the expected delivery date may occur due to reasons such as an invalid address, customs clearance procedures, or other factors beyond our control.
During peak seasons or high-demand periods like Christmas, we recommend making your purchases well in advance. For instance, considering the substantial volume of shipments and orders during this time, it is advisable to place your order at least 25 days before Christmas. This timeframe accounts for the shipping and delivery services' timelines.
In the event of a situation where your package is reported as stolen or missing (e.g., "Pirate Porch" incidents), please note that we cannot assume responsibility. However, as a gesture of appreciation for our loyal customers who have made 10 or more purchases with us, we can consider replacing items with a total value of up to $25.00.
Currently, we exclusively ship within the United States under the Zona Shoppers umbrella. As we expand our presence, we plan to open additional stores in various countries, aligning our growth with the expansion of Zona Shoppers.

Refund Policy

Refunds
Please be aware that we offer Return-less with store credit. To make sure, please visit the warranty tab on any product to read the details of our policy or visit the page Return-less Policy on the footer.