Does Zona Shoppers allow returns?

At Zona Shoppers, we prioritize sustainability and reducing our carbon footprint. That’s why we don’t accept returns. Instead, we offer a returnless refund by crediting the full purchase amount back to your e-wallet, allowing you to keep the product while minimizing waste and environmental impact.

Can I exchange a product?

At Zona Shoppers, one of our main goals is 100% customer satisfaction. While we don’t offer traditional exchanges, we provide an e-wallet refund for the full purchase amount. This way, you can keep the product you bought and have the freedom to choose a different one or shop for something entirely new—no returns or exchange requests are needed!

Is there a minimum or maximum amount for refunds?

No, there’s no minimum or maximum limit. All original purchase amounts are refunded to your e-wallet.

How do I use my e-wallet balance?

Simply select products to purchase, and the e-wallet balance will be applied at checkout.

Oversized Hooded Pile Collar Sweater For Ladies - Autumn And Winter Cotton With A Frayed Edge

Product information:

Color: Black, royal blue, wine red, dark gray
Size: S, M, L, XL, XXL
Style type: temperament commute
Popular elements: lace-up
Style: pullover
Fabric name: Cotton
Style: urban style
Process: grinding

These are approximately the equivalent sizes for US customers:

Chest:
- 135 cm: Approximately a US size XS or 0-2
- 140 cm: Approximately a US size S or 4-6
- 145 cm: Approximately a US size M or 8-10
- 150 cm: Approximately a US size L or 12-14
- 155 cm: Approximately a US size XL or 16-18
Length:
- 60 cm: Approximately a US length XS or 0-2 (for tops)
- 62 cm: Approximately a US length S or 4-6 (for tops)
- 63 cm: Approximately a US length M or 8-10 (for tops)
- 64 cm: Approximately a US length L or 12-14 (for tops)
- 65 cm: Approximately a US length XL or 16-18 (for tops)

Size:

Unit： CM

Note:

1. Asian sizes are 1 to 2 sizes smaller than European and American people. Choose the larger size if your size is between two sizes. Please allow 2-3cm differences due to manual measurement. 2. Please check the size chart carefully before you buy the item, if you don’t know how to choose a size, please contact our customer service. 3. As you know, the different computers display colors differently; the actual item’s color may vary slightly from the following images.

Packing list: Pullover x1

Ready to ship in 1-2 business days from United States (US)

Shipping Policy

Processing: Our standard order processing time is typically 1-2 business days. Please note that this timeframe excludes holidays and weekends.
Shipping: The shipping duration varies based on the destination country, with shipments typically arriving within 8 to 20 business days. Once your order is dispatched, you will receive an email notification containing the tracking number.
Please keep in mind that the total delivery time comprises both the processing time and the shipping time.
Shipping Delays: The estimated shipping time begins from the date of shipment, not from the date of your order placement. Occasionally, delays beyond the expected delivery date may occur due to reasons such as an invalid address, customs clearance procedures, or other factors beyond our control.
During peak seasons or high-demand periods like Christmas, we recommend making your purchases well in advance. For instance, considering the substantial volume of shipments and orders during this time, it is advisable to place your order at least 25 days before Christmas. This timeframe accounts for the shipping and delivery services' timelines.
In the event of a situation where your package is reported as stolen or missing (e.g., "Pirate Porch" incidents), please note that we cannot assume responsibility. However, as a gesture of appreciation for our loyal customers who have made 10 or more purchases with us, we can consider replacing items with a total value of up to $25.00.
Currently, we exclusively ship within the United States under the Zona Shoppers umbrella. As we expand our presence, we plan to open additional stores in various countries, aligning our growth with the expansion of Zona Shoppers

Refund Policy

Refunds:
We would like to clarify that our refund policy is based on providing store credit through our Return-less program. For detailed information, we encourage you to visit the warranty section available on each product's page or refer to the Return-less Policy located in the website footer.

Weight	0.54 lbs
Dimensions	300 × 200 × 40 cm
size	L, M, S, XL, XXL
Color	Black, Burgundy, Dark Gray, Royal Blue
Fashion: Neckline (tops/dresses)	Hoodie
Fashion: Pattern/Print	Embellished
Fashion: Sleeves Length	Long Sleeves
Fashion: Style	Casual, Sporty
Fashion: Type/Category	Women's Outwear, Women's Tops & Tees

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