Return-less Policy

At Zona Shoppers, sustainability and environmental consciousness are our top priorities. That’s why we proudly introduce our hassle-free Instant Store e-Wallet Credit Policy. With this policy, you have the freedom to receive instant store credit into your e-wallet after an original purchase for any reason, and the best part is that you keep the product. This applies to all your original purchases; no matter the reason, you’ll receive store credit for every new purchase as a token of appreciation. In other words, every time you make an original purchase, you get credit to your e-wallet for the same amount spent to do a second one on us!

To make this even better, we’ve included our unique Returnless Warranty. With this warranty, if you’re unsatisfied with a product, we provide instant store credit for the full amount of your purchase, which you can use to explore other products. This warranty means no returns, no waiting, and complete flexibility to find something that fits your needs. We also extend the duration of this store credit, giving you 365 days for general products and a three-year credit period for eligible electronics. This ensures you have plenty of time to make the most of your store credit.

With our innovative “Instant Store Credit” policy, you can keep the item and still get a chance to explore something new. No need for trips to the post office or waiting for refunds. Simply use your store credit for your next purchase, which will go towards any product from any store on our platform.

By removing the need for returns, we prioritize your satisfaction and promote environmental awareness among all our clients.

How It Works:

When you’re ready to try out a new product on our platform, whether from the same store where you made your first purchase or a different one, simply use your instant store credit. If it didn’t upload into your e-wallet immediately, let us know, and we’ll fix it. With store instant credit to your e-wallet, you can make a second purchase without expending extra. Remember that you keep the original product. If you purchase products for a total larger than the one on your e-wallet, pay the extra charges, making it convenient for you.

Earning and Accumulating Store Credit
To earn store credit, each purchase must be made with a new payment method rather than using previously earned store credit. Here’s how it works:

• Separate Transactions: Each eligible product purchase made with a new payment method earns store credit. Purchases made using store credit do not qualify for additional credit.
• No Double Credit: Using store credit to make a purchase won’t earn additional store credit on that transaction. This keeps the program fair and balanced for all customers.

In short, store credit is earned only on fresh purchases, allowing you to build credit each time you make a new purchase with a traditional payment method.

We encourage the responsible use of our policy and reserve the right to review accounts periodically.

When do I use store credit?

You use store credit when you want to buy something without using your own money. If you’ve earned store credit from previous purchases, you can use it to pay for all or part of your new purchase. You can earn store credit as many times as you want (not the case for products purchased with store credit) within a 365-day period. Each new purchase resets the clock, giving you another full year to use your credit, starting from the date of that purchase. Remember that products with a 3-year warranty, such as certain electronics, follow a different rule and allow you to use your credit for up to three years instead of one.

Please note that once you’ve used all your store credit on a purchase, that transaction is considered a final sale. This means you cannot request return-less to receive store credit over a purchase made through store credit.

Every time you make a new purchase, you earn store credit equal to the amount you spent. Depending on your store credit balance, you can use this credit to buy one or more products. So, when you buy something, you’re essentially paying for the product and receiving store credit equal to its value. This credit can then be used to buy another item of the same value; however, if you opt for something more expensive, you can cover the extra cost with other payment methods provided by Zona Shoppers.

  The Power of Store Credit:

Store credit empowers you with instant purchasing capability, allowing you to explore our wide array of products without the hassle of waiting for refunds and, most importantly, without returning your product. Its versatility extends across all products and categories, conveniently catering to your diverse shopping needs. This serves as our token of gratitude for your unwavering loyalty and trust in Zona Shoppers Stores.

Reporting Damaged or Defective Products

If you receive a damaged or defective product, please report it within 7 business days from the delivery date. To facilitate the process, submit clear, high-quality images or videos showing:

• The damaged product (including close-ups of the damage)
• The packaging
• The shipping label (if applicable)

Email the details to [email protected]. This allows us to verify the damage and complete necessary checks in our warehouse.

Resolution Process

At Zona Shoppers, we prioritize your satisfaction and convenience. If you receive a damaged or defective product, we offer Instant Store Credit as part of our Returnless Warranty. Here’s how it works:

• Instant Store Credit: For any damaged or defective item, you’ll receive store credit equal to the item’s full cost. There’s no need to return the product—simply report the issue within 7 business days, providing clear evidence (photos or videos) of the damage. Once verified, we’ll credit your account, allowing you to use it on any future purchase across our platform.

• Token of Appreciation: Upon request, we’ll add an additional 5% of the sale price to your e-wallet as a token of our appreciation for your understanding. To request this, please email [email protected] after your claim has been processed.

• Flexible Use of Store Credit: This store credit can be applied to any product on our platform, giving you the freedom to explore other items that meet your needs. Store credit remains valid for up to a year (or three years for electronics), offering ample time to decide on your next purchase.

Please Note:

• Store credit  is non-refundable and cannot be converted to cash.
• This policy is part of our commitment to a sustainable, returnless shopping experience. By removing the need for returns, we reduce waste and enhance convenience for our customers.

Our commitment to quality ensures that similar products in our warehouse undergo additional inspection to prevent any future issues. We appreciate your cooperation in helping us maintain high standards, and if you have questions, please contact our customer support team.

Late Claims Assistance: Store Credit

We understand that circumstances sometimes prevent customers from reporting issues within the initial 7-day window. If you discover a problem with your purchase after this period has elapsed, we offer the following solution:

Please contact our customer support team at [email protected] to explain the issue with your product. While we may be unable to provide an additional 5% , we are pleased to offer you a satisfactory solution.

If a product is damaged, we cannot guarantee that you will be able to replace it with another of the same type if it is no longer on our platform. We constantly add new products or editions to our selections.

Our goal is to ensure your satisfaction with your shopping experience at Zona Shoppers, and we are committed to addressing any concerns you may have. Please don’t hesitate to contact our customer support team, and we will promptly assist you in obtaining store credit for your late claim.

365-Day Extended e-Wallet Warranty from Date of Purchase

Your store credit is backed by a comprehensive 365-day warranty starting from your purchase date. This warranty guarantees that you can utilize store credit to acquire any other product of equivalent value, either within the same store where your initial purchase was made or across any other store within our platform.  We cannot assure you that the same product will be on our platform by the time you use your e-wallet store credit, but you are more than welcome to use your e-wallet credit for any other product you like.  

With this warranty, your first purchase is securely protected, ensuring you have complete confidence in your shopping experience with us. If you have any questions or need to take advantage of this warranty, please do not hesitate to contact our dedicated customer support team.

3-Year Extended e-Wallet Warranty for Select Electronics

For selected electronic items sold at Zona Shoppers, we offer an exclusive 3-year warranty from the date of purchase. This warranty provides you with three full years to utilize your store credit.

This extended warranty ensures you have ample time to explore and enjoy your electronics with the confidence that your investment is protected. Whether you experience an issue or wish to upgrade your device, you have up to three years to take advantage of this benefit.

To check if your electronic item qualifies for the 3-year warranty, please refer to the product details at purchase or contact our customer support team. We are here to assist you in making the most of this extended coverage and ensuring your complete satisfaction with your purchase. As with regular 365-day e-wallet store credit, once you use the credit for your next purchase, it is considered a final sale. This means you cannot reclaim more store credits, and you keep the product.

Sales Tax Policy:

Please note that the sales tax associated with your original purchase is non-refundable when you receive store credit through our Instant Store Credit Policy. This complies with IRS and state tax regulations, which stipulate that sales tax is generally non-refundable unless the actual product is returned or refunded in cash; we don’t accept returns as per our sustainability and environmental consciousness.  Under IRS guidelines and tax law, sales tax is typically owed to the state based on the original purchase transaction and must be remitted even when store credit is issued.

For more information on the rules for sales tax and store credit, refer to IRS guidelines related to sales tax management, including IRS Publication 510 and state tax law regarding the refunding of sales tax.

Requesting Store Credit if Not Instantly Provided

To request store credit for a product, please follow these simple steps:

1. Log in to your account.
2. Navigate to the product for which you wish to request store credit.
3. Send a message to the vendor specifying your request.
   Our dedicated vendor support team will promptly process your request. Please allow 24 to 72 hours for the vendor to issue your store credit.

We appreciate your cooperation and look forward to assisting you with your store credit request. If you have any further questions or need additional assistance, please do not hesitate to contact our support team.

Privacy and Data Protection Statement

At Zona Shoppers Stores, we take your privacy and data protection seriously. We are committed to safeguarding your personal information and ensuring its confidentiality. Rest assured that we do not sell or share your private information.

We understand the importance of data security, and any information you provide to us is treated with the utmost care and respect. We may share some information with necessary third-party vendors, such as payment processors, solely to facilitate your transactions and ensure a seamless shopping experience. These vendors are bound by strict confidentiality agreements and are committed to maintaining the security of your data.

Our commitment to your privacy extends to complying with all relevant data protection laws and regulations. We continuously review and enhance our security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

We value your trust and want you to feel confident when shopping with Zona Shoppers. If you have any questions or concerns about how we handle your data, please do not hesitate to contact our customer support team.

Store Credit Expiration

Please note that any store credit accrued through our policy expires 365 days from the date of issuance, except for items with a 3-year warranty, which expires 3 years from the date of issuance. Once these periods have elapsed, the store credit associated with the expired balance cannot be extended or reactivated. This e-wallet store credit differs from a regular gift card or gift certificate.

At Zona Shoppers Stores, we encourage our valued customers to maximize store credit within this timeframe. Store credit provides immediate purchasing power and flexibility, allowing you to explore our wide range of products without the need for refunds.

We appreciate your understanding of this policy, as it helps us maintain the integrity and efficiency of our store credit program. If you have any questions or need further clarification about the expiration of store credit, please feel free to contact our customer support team for assistance.

Returning Products

At Zona Shoppers, sustainability and environmental consciousness are our top priorities. That’s why we proudly introduce our hassle-free Instant Store e-Wallet Credit Policy. We do not accept returns as part of our commitment to reducing waste and promoting eco-friendly practices. Instead, customers keep their products and receive the value of their original product purchase credited instantly back to their e-wallet (sales taxes cannot be included). This allows them to continue shopping and enjoying new products without contributing to excess packaging waste or emissions associated with return logistics. Embrace a sustainable shopping experience with Zona Shoppers and enjoy the convenience of guilt-free purchasing.

Legal Jurisdiction

Zona Shoppers Stores is based in Florida, United States. By engaging with our platform and utilizing our services, you agree that any disputes or legal matters arising from your interactions with Zona Shoppers Stores shall be subject to the laws and regulations of Florida.

We encourage all clients to thoroughly review our Terms of Use for specific details regarding the legal jurisdiction and related matters.

We are committed to resolving any issues or concerns fairly and efficiently, and we encourage open communication with our customer support team to address any disputes or questions you may have.

Your trust and satisfaction are paramount to us, and we are dedicated to providing you with exceptional service within the legal framework of the state of Florida.

If you have any further questions or require assistance with this jurisdiction, please do not hesitate to contact our customer support team.

Policy Updates and Store Credits

Please be aware that updates or modifications to our Instant Store Credit Policy may impact store credits issued before the changes. While we make every effort to ensure a smooth transition, changes to the policy can impact the terms and conditions governing store credits obtained before the updates.

We encourage all clients to regularly review our policy to stay informed about any changes that may affect their store credits.

Communication Channels

We value open and effective communication with our clients. You can reach out to us through two primary communication channels:

Email: For general inquiries, policy-related questions, or assistance, please email us at [email protected]. Our dedicated customer support team is here to assist you promptly. Individual Stores: For store-specific inquiries or product-related questions, you can communicate directly with individual stores through your client account on our platform. This allows for personalized interactions and direct assistance from the store you purchased from.

We are committed to providing you with the best possible service and support, and we encourage you to choose the communication channel that best suits your needs. Your satisfaction and feedback are important to us, and we are here to assist you every step of the way.

Remember, at Zona Shoppers, we’re dedicated to making your shopping experience enjoyable and hassle-free. Don’t hesitate to take full advantage of our Instant Store Credit Policy and discover even more fantastic products from our collection. Happy shopping!

Disclaimer: “Return-less” is our method of stating that we don’t accept returns as part of our environmental commitment, and “store credit” is our method of thanking you for your understanding and participation in a new environmentally conscious way of shopping. “New Purchase or Original Dollars” are those purchases made from a different payment method other than store credit. 

This warranty is governed by our Terms of Use, ensuring its protection under the stipulated terms and conditions.