Does Zona Shoppers allow returns?

At Zona Shoppers, we prioritize sustainability and reducing our carbon footprint. That’s why we don’t accept returns. Instead, we offer a returnless refund by crediting the full purchase amount back to your e-wallet, allowing you to keep the product while minimizing waste and environmental impact.

Can I exchange a product?

At Zona Shoppers, one of our main goals is 100% customer satisfaction. While we don’t offer traditional exchanges, we provide an e-wallet refund for the full purchase amount. This way, you can keep the product you bought and have the freedom to choose a different one or shop for something entirely new—no returns or exchange requests are needed!

Is there a minimum or maximum amount for refunds?

No, there’s no minimum or maximum limit. All original purchase amounts are refunded to your e-wallet.

How do I use my e-wallet balance?

Simply select products to purchase, and the e-wallet balance will be applied at checkout.

Dream Catcher Home Décor - Unique And Symbolic Home Accents

SPECIFICATIONS

product information:

Style: modern and simple

Workmanship: hand-woven

Material: iron ring, wooden beads, feathers, hollow lace

Grade: Excellent

Weight: 26G

Net circle: 11CM

Length: 42CM

Ready to ship in 1-3 business days from United States (US)

Shipping Policy

Processing
It usually takes 1-72 hours to process your order. Please note that holidays & weekends are not included.

Shipping
Depending on the product, the total delivery time takes approximately 5 to 20 business days to reach the destination country.
Once your order is shipped out, an email notification with the International tracking number will be sent to you.

Please note: Total Delivery Time = Processing Time + Shipping Time.

Shipping Delays
Some issues that are out of our control can be:
Wrong address for delivery: your address is incorrect on My Account.
Customs takes more than usual to clear the product for delivery.
Purchase during high season or rush periods without leaving at least two weeks for delivery.
Pirate Porch took your package. Unfortunately, we are not responsible for this type of situation. But we make replacements for loyal customers.
Climate interruptions or other international issues such as fires, hurricanes, Covid19, etc.

At the moment, we only ship to US continental.

Refund Policy

Please be aware of our return policy, which follows the Return-less Policy outlined below:

You can keep the product and receive store credit as part of our quality service commitment.
Request a return-less for up to 20 products within 365 days of purchase (limitless for Loyal Customers).

Store credit is issued for products purchased with other forms of payment than store credit.
Products purchased with store credit cannot receive another store credit.
Loyalty customers have unique benefits, including exceptions to return limits.
Store credit is valid for 365 days (2 years in Hawaii) before expiration.
Please notify us within ten (10) days for damaged items; replacements will be provided, but if you request multiple replacements, it is considered an alert for scamming.
Fraud prevention measures are in place to protect businesses and customers.
Store credit usage explained; items bought with credit are final sales.
Items purchased with Zona Shoppers credit cards can be fully refunded with store credit.
Note that this policy may change without notice. Feel free to ask any questions.
For more details, please visit the Return-less Policy or contact us.