What is Zona Shoppers?
Zona Shoppers is an e-commerce platform that offers quality products at competitive prices with an innovative e-wallet refund system.

How does Zona Shoppers’ e-wallet system work?
After any original purchase, the entire amount is refunded to your e-wallet, allowing you to shop for more products without additional cost.

Can I keep the product after the e-wallet refund?
Yes! You get to keep the product and the refunded e-wallet amount, ensuring a risk-free shopping experience.

What types of products can I buy on Zona Shoppers?
Zona Shoppers offers a wide range of products, including electronics, home goods, fashion, and more.

How long is the e-wallet balance valid?
E-wallet balances from non-electronic purchases are valid for 1 year, while balances from electronics are valid for 3 years.

Shipping and Delivery

Do you offer free shipping?
Yes, Zona Shoppers offers free shipping on most orders.

How long does it take to receive my order?
Delivery times vary depending on your location, but most orders arrive within 7-20 business days.

Can I track my order?
Yes, we provide a tracking link once your order is shipped.

Do you ship internationally?
Currently, Zona Shoppers ships within the United States and selected regions. Check our shipping policy for more details.

What happens if my order arrives damaged?
If your order is damaged, contact our customer service team, and we’ll provide a solution, including store credit or a replacement.

Refunds and Returns

Does Zona Shoppers allow returns?
At Zona Shoppers, we prioritize sustainability and reducing our carbon footprint. That’s why we don’t accept returns. Instead, we offer a returnless refund by crediting the full purchase amount back to your e-wallet, allowing you to keep the product while minimizing waste and environmental impact.

Can I exchange a product?
At Zona Shoppers, one of our main goals is 100% customer satisfaction. While we don’t offer traditional exchanges, we provide an e-wallet refund for the full purchase amount. This way, you can keep the product you bought and have the freedom to choose a different one or shop for something entirely new—no returns or exchange requests are needed!

How do I use my e-wallet balance?
Simply select products to purchase, and the e-wallet balance will be applied at checkout.

Is there a minimum or maximum amount for refunds?
No, there’s no minimum or maximum limit. All original purchase amounts are refunded to your e-wallet.

Can I withdraw money from my e-wallet?
E-wallet balances can only be used to make purchases on Zona Shoppers and cannot be withdrawn as cash.

Payments and Discounts

What payment methods does Zona Shoppers accept?
We accept all major credit cards, debit cards, and secure online payment systems.

Are there discounts available?
Yes, we frequently offer discounts and promotional deals. Subscribe to our newsletter for updates.

Can I use my e-wallet balance along with other discounts?
Yes, you can combine your e-wallet balance with discount codes for additional savings.

Does Zona Shoppers charge sales tax?
Yes, taxes are federally mandated and calculated based on your location. The exact amount will be displayed during checkout. Since sales taxes are required by law, they cannot be refunded as part of our returnless service. Your e-wallet credit will strictly reflect the pre-tax purchase price of your order.

Can I split my payment between e-wallet balance and another payment method?
Yes, if your e-wallet balance doesn’t cover the full order amount, you can pay the remaining balance using other payment methods.

Additional Information

How do I create an account on Zona Shoppers?
Click on the “My Account” button on the homepage, provide your details, and start shopping.

Can I shop without creating an account?
No, you need an account to take advantage of the e-wallet system and track your orders.

Does Zona Shoppers offer warranties on electronics?
Yes, Zona Shoppers offers a unique warranty on electronics through our extended e-wallet system. The full purchase amount is credited to your e-wallet and remains valid for up to 3 years. This extended balance allows you to shop for new products or replacements within that period, ensuring flexibility and peace of mind without the need for traditional warranties.

How can I contact customer service?
Reach out to us through the “Contact Us” page, or email us at customers@zonashoppers.com.

Does Zona Shoppers have a mobile app?
Not yet! We are currently in the process of developing a mobile app to provide you with the best shopping experience possible. In the meantime, you can easily shop through our mobile-friendly website, which offers all the features and convenience you need. Stay tuned for updates!