Does Zona Shoppers allow returns?

At Zona Shoppers, we prioritize sustainability and reducing our carbon footprint. That’s why we don’t accept returns. Instead, we offer a returnless refund by crediting the full purchase amount back to your e-wallet, allowing you to keep the product while minimizing waste and environmental impact.

Can I exchange a product?

At Zona Shoppers, one of our main goals is 100% customer satisfaction. While we don’t offer traditional exchanges, we provide an e-wallet refund for the full purchase amount. This way, you can keep the product you bought and have the freedom to choose a different one or shop for something entirely new—no returns or exchange requests are needed!

Is there a minimum or maximum amount for refunds?

No, there’s no minimum or maximum limit. All original purchase amounts are refunded to your e-wallet.

How do I use my e-wallet balance?

Simply select products to purchase, and the e-wallet balance will be applied at checkout.

15.6-inch IPS Screen Laptop: Intel 11th Gen Celeron N5095 Processor, Runs Windows 10/11 Pro

1. The keyboard is English. We will send keyboard stickers.

2. we offer free keyboard stickers and adapters; if you make a mistake with them, please feel free to contact us; we don’t accept any dispute for this reason.

We Keep You Informed:

Pros:

Latest Generation Processor:
- The Intel 11th Gen Celeron N5095 offers improved power efficiency and performance for basic tasks, making it a solid choice for everyday computing.
16GB RAM:
- With 16GB of RAM, this laptop provides smooth multitasking, allowing you to run several applications at once. This makes it suitable for light productivity and office tasks.
IPS Display:
- The 15.6-inch IPS screen delivers good color accuracy and wide viewing angles, enhancing the experience for media consumption, work presentations, or light graphic tasks.
Dual OS Options:
- The ability to run Windows 10 or Windows 11 Pro gives flexibility to users who prefer either version. Both offer modern security features and functionality.
Affordable and Functional:
- With an efficient processor and decent RAM, this laptop is a budget-friendly option for students, professionals, or casual users who need reliable daily performance.

Cons:

Entry-Level Processor:
- While the N5095 is efficient, it may struggle with resource-heavy tasks such as gaming, video editing, or intensive multitasking.
No Dedicated Graphics:
- Without a dedicated GPU, this laptop’s performance is limited for high-end gaming or graphically demanding applications.
Limited for Heavy Use:
- Although suitable for general tasks, this laptop may perform poorly under heavy workloads such as professional content creation or data analysis.

Best Use:

General Productivity: It is ideal for everyday tasks like web browsing, document editing, and light multitasking, making it great for students and professionals.
Office Use: Suitable for running office applications, presentations, and other work-related tasks, particularly with Windows 10/11 Pro.
Media Consumption: The IPS display is a good option for watching videos, streaming content, or essential graphic design work.
Light Multitasking: With 16GB RAM, users can run multiple apps simultaneously without significant slowdowns, making it perfect for casual multitaskers.

Ready to ship in 3-5 business days from United States (US)

Shipping Policy

Processing
It normally takes 1-3 business days to process your order. Please note that holidays & weekends are not included.

Shipping
Shipment takes approximately 8 to 20 business days to reach destination countries.
Once your order is shipped out, an email notification with international e-packet tracking number will be sent to you.
Please note: Total Delivery Time = Processing Time + Shipping Time
We have a flat shipping fee of $2.25 plus $1.50 per extra item, which is not included in the price. We don’t include the shipping on the store credits.
Shipping Delays
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to invalid address, customs clearance procedures or other causes out of our reach.
Purchase during high season or rush periods like Christmas. Please be aware that you need to purchase the items at least 25 days before Christmas due to the large amount of shipping and orders, without mentioning the time the delivery services take to deliver the packages.
Pirate Porch took your package! Unfortunately, we are not responsible for this type of situation. Once the delivery service states that your package has been delivered is no longer our responsibility. Still, as a token of appreciation, only loyal customers will receive a replacement (maximum 1 time), if the total amount is no more than $50.00. Loyal Customers are those who purchase 10 or more consecutive items without requesting Return-less.
We only ship to the US under Zona Shoppers. We will open other stores in other countries as Zona Shoppers expand, we are planning on growing with them.

Refund Policy

Please be aware of our return policy, which follows the Return-less Policy outlined below:

You can keep the product and receive store credit as part of our quality service commitment.
Request a return-less for up to 20 products within 365 days of purchase (limitless for Loyal Customers).
Store credit is issued for products purchased with other forms of payment than store credit.
Products purchased with store credit cannot receive another store credit.
Loyalty customers have unique benefits, including exceptions to return limits.
Store credit is valid for 365 days (2 years in Hawaii) before expiration.
Please notify us within ten (10) days for damaged items; replacements will be provided, but if you request multiple replacements, it is considered an alert for scamming. As a rule, we know from our experience that 1 out of 1000 products may have a defect, so the chances of getting more than one product with damage are very low. Fraud prevention measures are in place to protect businesses and customers.
Store credit usage explained; items bought with credit are final sales.
Items purchased with Zona Shoppers credit cards or payment services like Google Pay or other, except store credit, can be fully refunded with store credit.
Note that this policy may change without notice. Feel free to ask any questions.
For more details, please visit the Return-less Policy or contact us.