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**Shipping & Store Credit Policy**

Welcome to Hey!ShowTheShoes, the premier destination for shoe lovers around the world. We have crafted this Shipping & Store Credit Policy to outline our commitment to delivering your product(s) in a timely manner and to provide clarity about our returns process. Please read this policy carefully, and if you have any questions, don’t hesitate to contact our customer service team.

**1. Shipping Policy**

1.1 All orders will be processed within 1-3 business days from the date of purchase. We do not ship on weekends or holidays.

1.2 Shipping costs for your order are non-refundable and are based on the weight of the items you order and your location. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery, and the quantity of items ordered.

1.3 We offer free standard shipping on all our orders.

1.4 Please ensure to provide the correct shipping address. Hey!ShowTheShoes cannot be held responsible for items shipped to incorrect addresses provided by the buyer. In such cases, the buyer will be responsible for any additional shipping fees incurred to ship to the correct address.

**2. Return & Exchange Policy**

2.1 At Hey!ShowTheShoes, we operate a ‘Returnless Policy’ for 365 days. From the date of your purchase, you have a full year to enjoy your shoes with the option to keep the merchandise and receive store credit. This helps us to maintain our low prices, reduces waste and is kinder to our environment.

2.2 Please make your selections carefully. Check sizing guides, read product descriptions, and review your order before submitting it.

2.3 If a product gets damaged we offer 100% costumer satisfaction guaranteed by reshipping the product at no extra cost or a full compensation through store credit. Please email us at [email protected] within 10 days of receiving your order, include a description of the issue and photographs. This will help us expedite your claim and resolve your issue.

By placing an order at Hey!ShowTheShoes, you must be sure that your purchase is covered with a 100% satisfaction guarantee.

**3. Store Credit**

3.1 Store Credit will be processed within approximately 7 to 10 business days after we receive your return.

3.2 Store credit will be issued based on the price of the product requested.

We appreciate your understanding of our Shipping & Store Credit Policy and we look forward to providing you with the perfect pair of shoes. If you have any questions about this policy, please contact our customer service team.

General Return-less Policy

We truly value your patronage at our store. As an integral part of our steadfast commitment to customer satisfaction, we proudly introduce our unique Return-less Warranty. With this exclusive policy, if you’re not completely happy with your purchase, you don’t need to return the product. Instead, we’ll grant you a store credit equivalent to the full amount you initially paid for the product. While your reasons for dissatisfaction would greatly help us improve our products and services, it isn’t a requisite for activating the warranty.

However, be sure to confirm if the store you purchased from subscribes to the Return-less Policy. Though we advocate for this unique service, Zona Shoppers does not impose it on all vendors. Each vendor is empowered to determine the most suitable return or refund policy to offer their customers. This document outlines the conditions, limitations, and exceptions related to our Return-less Policy.

Return-less Basic Guidelines:

You can file a return-less request at your convenience.
The request must be initiated within 365 days of the purchase date.
Following your request, we’ll issue a store credit for future purchases in the store of purchase.
If the store you made the purchase from is no longer operational, we’ll process a refund via your original payment method.
To safeguard our policy against fraudulent practices, purchases made with store credit are typically final sales. However, exceptions may be made for our loyal customers.
Should the new item of your choice exceed your available store credit, necessitating an out-of-pocket payment to complete the transaction, the additional amount is also protected by our Return-less warranty (Refer to ‘Store Credit Limits’ below).
In most states, store credits are valid for 365 days, and 2 years in Hawaii, post-issuance.
Shipping Charges:

Each vendor determines their shipping charges. Some offer free shipping or include it in the product price, while others charge separately for shipping. Please refer to the vendor’s page for details.

Eligibility:

The Return-less service eligibility is solely determined by the vendors. Each product’s return policy should be explicitly stated. If not, please refer to the warranty tab on the vendor’s page.

Maximum Returns:

Unless otherwise specified by the vendor, the return policy is limitless.

Timeframe:

Store credit is valid for 365 days in most states, and 2 years in Hawaii from the date of issue.

Reason for Return-less Request:

We strive to ensure our products reach you in perfect condition. If an item is delivered damaged or broken, kindly inform us within 10 days of receipt. This feedback is crucial to our service improvement. If the item was bought with store credit and is reported after the 10-day window, it will be regarded as a final sale with no refund option. If the item was a fresh purchase, you’re entitled to store credit.

Return-less Refund Process:

To initiate a return-less refund, simply log into your account, select the product to be returned, and the vendor will promptly process your request.

Exceptions and Fraud Prevention:

We reserve the right to block and blacklist any customer who attempts to exploit our Return-less Policy. Any suspicious activity, excessive returns, or fraudulent behavior may lead to account deactivation, making all sales final. We utilize various methods for fraud prevention, including transaction monitoring, identity verification, and collaboration with payment processors.

Store Credit Limits:

If your store credit exceeds the cost of the new item, the balance will remain in your account for future use. However, should the new item’s price surpass your available credit, you’ll be required to pay the difference, which will be covered by the Return-less Policy.

When does the Return-less Policy apply?

The policy covers any fresh purchase that did not use store credit.
Any additional out-of-pocket payment to complete a transaction is also covered.
Any product bought with store credit reported as broken or not working within 10 days after delivery is covered by this policy.
For inquiries about our Return-less Policy, please reach out to us at [email protected]. Note that this policy may change without notice and may apply to some or all products as specified by the vendor.