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 Our Return-less Policy

At Zona Shoppers Stores, we are dedicated to making your shopping experience as convenient and rewarding as possible. That’s why we proudly introduce our hassle-free Store Credit Policy. With this policy, you have the freedom to request store credit for any reason, and there’s no need to return the product. We believe this approach simplifies the process and provides you with the flexibility to choose your next shopping adventure. That’s why we say, “First on you, next on us!”

How It Works:

1. Whenever you desire to explore a new product within our online platform, whether it’s from the same e-commerce store where your initial purchase was made or from a different online store within our platform, simply request store credit.
2. For every eligible product purchase completed without utilizing previously accrued store credit, you accrue additional store credit, subject to the discretion of Zona Shoppers. We promote responsible utilization of our policy and reserve the right to conduct periodic reviews of accounts exhibiting unusual or excessive accumulation.
3. Within a 365-day period, there’s no limit to how often you can request store credit, so feel free to shop to your heart’s content. Please be aware that the accumulation of store credits beyond this period is not allowed. To receive store credit, each purchase must be processed as a new transaction and should not be made using previously accumulated store credit.
4. Please note that once you’ve used all your store credit on a purchase, that transaction becomes a final sale. These products are not eligible for our return-less policy or any returns in general. This measure helps us protect against potential abuse of our policy.
5. With each new purchase, you earn store credit equivalent to the amount you spent. This store credit can be utilized for the acquisition of single or multiple products, depending on the balance available in your store credit account. Should you desire to make a purchase surpassing the value of your available store credit, you have the option to settle the difference through conventional payment methods.
6. With each purchase, you have the opportunity to request store credit. In essence, when you make a purchase, you are paying for the first product, and you receive store credit equivalent to that purchase’s value. This store credit can be used to acquire a second item of the same value, ensuring you do not incur any additional costs beyond your store credit balance. However, should you choose an item exceeding your store credit balance, you have the option to cover the difference using other conventional payment methods offered in Zona Shoppers.

Why Choose Store Credit:

• Store credit provides you with immediate purchasing power, allowing you to explore our wide range of products without waiting for refunds.
• You can use store credit for any product or category, making it versatile and convenient for your shopping needs.
• It’s our way of expressing appreciation for your loyalty and trust in Zona Shoppers Stores.

Reporting Damaged or Defective Products

If you receive a damaged or defective product, we kindly request that you report it to us within 7 business days from the date of receipt. To facilitate the process, please send clear images of the damaged product to customers@zonashoppers.com. This step allows us to confirm the damage and conduct necessary verifications in our warehouse.

Upon receiving your report and verifying the issue, we will promptly arrange for the replacement of the damaged product. In addition, you will have the option to apply the equivalent store credit to your account.

Our commitment to quality and customer satisfaction extends to ensuring that similar products in our warehouse are also inspected for any potential intentional damage, as part of our ongoing quality control efforts.

We appreciate your cooperation in helping us maintain the quality and integrity of our products and services. If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.

Late Claims Assistance: Store Credit

We understand that sometimes circumstances may prevent customers from reporting issues within the initial 7-day window. If you discover a problem with your purchase after this period has elapsed, we offer the following solution:

Please reach out to our customer support team at customers@zonashoppers.com  to explain the issue with your product. While we may not be able to provide an immediate replacement, we are pleased to offer you store credit as a resolution.

With this store credit, you can apply the equivalent value towards your future purchases on our platform, allowing you to select a replacement product that meets your needs.

Our goal is to ensure your satisfaction with your shopping experience at Zona Shoppers, and we are committed to addressing any concerns you may have. Please don’t hesitate to contact our customer support team, and we will promptly assist you in obtaining store credit for your late claim.

365-Day Warranty from Date of Purchase

Your product is backed by a comprehensive 365-day warranty, starting from the date of your purchase. This warranty guarantees that you can utilize store credit to acquire any other product of equivalent value, either within the same store where your initial purchase was made or across any other store within our platform.

With this warranty, your first purchase is securely protected, ensuring that you have complete confidence in your shopping experience with us. If you have any questions or need to take advantage of this warranty, please do not hesitate to contact our dedicated customer support team.

Thank you for choosing us for your shopping needs. We look forward to serving you with the utmost care and reliability.

Requesting Store Credit

To request store credit for a product, please follow these simple steps:

1. Log in to your account.
2. Navigate to the product for which you wish to request store credit.
3. Send a message to the vendor specifying your request.

Our dedicated vendor support team will promptly process your request. Please allow 24 to 72 hours for the vendor to issue your store credit.

We appreciate your cooperation and look forward to assisting you with your store credit request. If you have any further questions or need additional assistance, please do not hesitate to contact our support team.

Privacy and Data Protection Statement

At Zona Shoppers Stores, we take your privacy and data protection seriously. We are committed to safeguarding your personal information and ensuring its confidentiality. Rest assured that we do not sell or share your private information with any third parties for marketing or promotional purposes.

We understand the importance of data security, and any information you provide to us is treated with the utmost care and respect. We may share your information with necessary third-party vendors, such as payment processors, solely for the purpose of facilitating your transactions and ensuring a seamless shopping experience. These vendors are bound by strict confidentiality agreements and are committed to maintaining the security of your data.

Our commitment to your privacy extends to complying with all relevant data protection laws and regulations. We continuously review and enhance our security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Your trust is essential to us, and we want you to feel confident when shopping with Zona Shoppers. If you have any questions or concerns about how we handle your data, please do not hesitate to reach out to our customer support team.

Store Credit Expiration

Please note that any store credit accrued through our policy has an expiration period of 365 days from the date of issuance. Once this period has elapsed, the store credit associated with the expired balance cannot be extended or reactivated.

At Zona Shoppers Stores, we encourage our valued customers to make the most of their store credit within this timeframe. Store credit provides you with immediate purchasing power and flexibility, allowing you to explore our wide range of products without the need for refunds.

We appreciate your understanding of this policy, as it helps us maintain the integrity and efficiency of our store credit program. If you have any questions or need further clarification about the expiration of store credit, please feel free to contact our customer support team for assistance.

Legal Jurisdiction

Zona Shoppers Stores is based in the state of Florida, United States. By engaging with our platform and utilizing our services, you agree that any disputes or legal matters arising from your interactions with Zona Shoppers Stores shall be subject to the laws and regulations of the state of Florida.

We encourage all clients to thoroughly review our Terms of Use for specific details regarding the legal jurisdiction and any related matters.

We are committed to resolving any issues or concerns in a fair and efficient manner, and we encourage open communication with our customer support team to address any disputes or questions you may have.

Your trust and satisfaction are paramount to us, and we are dedicated to providing you with exceptional service within the legal framework of the state of Florida.

If you have any further questions or require assistance related to this jurisdiction, please do not hesitate to contact our customer support team.

Policy Updates and Store Credits

Please be aware that updates or modifications to our Return-less Policy may impact store credits that were issued prior to the changes. While we make every effort to ensure a smooth transition, changes to the policy can have implications for the terms and conditions governing store credits obtained before the updates.

We encourage all clients to regularly review our policy to stay informed about any changes that may affect their store credits. Your awareness of policy updates is crucial to understanding how they may impact your existing store credit balance.

Our commitment to transparency and fairness extends to how we handle policy changes and their potential impact on store credits. If you have any questions or concerns regarding how policy updates may affect your store credits or require clarification on any aspect of our policy, please do not hesitate to contact our customer support team.

Communication Channels

We value open and effective communication with our clients. You can reach out to us through two primary communication channels:

1. Email: For general inquiries, policy-related questions, or assistance, please feel free to email us at customers@zonashoppers.com. Our dedicated customer support team is here to assist you promptly.
2. Individual Stores: For store-specific inquiries or product-related questions, you can communicate directly with individual stores through your client account on our platform. This allows for personalized interactions and direct assistance from the store you purchased from.

We are committed to providing you with the best possible service and support, and we encourage you to choose the communication channel that suits your needs best. Your satisfaction and feedback are important to us, and we are here to assist you every step of the way.

Remember, at Zona Shoppers, we’re dedicated to making your shopping experience enjoyable and hassle-free. Don’t hesitate to take full advantage of our Store Credit Policy and discover even more fantastic products from our collection. Happy shopping!

Disclaimer: “Return-less” is our method of return, and “store credit” is our method of refund.