Zona Shoppers Instant Store e-Wallet Credit Policy

At Zona Shoppers, sustainability and environmental consciousness are our top priorities. We proudly introduce our hassle-free Instant Store e-Wallet Credit Policy. With this policy, you receive instant store credit into your e-wallet after an original purchase, no matter the reason, and you keep the product. Every original purchase earns you store credit equal to the amount spent (excluding sales tax), allowing you to make additional purchases on us.

Returnless Warranty
Our Returnless Warranty ensures that if you’re unsatisfied with a product, you receive store credit equal to the purchase amount (excluding sales tax). There’s no need to return the product or wait for refunds. Use your store credit immediately on any product across our platform.

How It Works

• When you make a purchase, the store credit is instantly uploaded to your e-wallet. If it doesn’t appear, let us know, and we’ll promptly fix it.
• Store credit can be used for any product on our platform. If your purchase exceeds your credit balance, you can cover the difference with another payment method.

Earning Store Credit

• Each original purchase made with a new payment method earns store credit. Purchases made with store credit do not earn additional credit.
• Store credit is earned only for purchases made with traditional payment methods, allowing you to accumulate credit for future shopping.

Using Store Credit
Store credit empowers you to shop without spending additional money. Use it to explore our wide array of products and enjoy the convenience of a returnless shopping experience.

Reporting Damaged or Defective Products
If you receive a damaged or defective product, report it within 7 business days, providing clear evidence (photos or videos). Once verified, you’ll receive a replacement.

Flexible Use of Store Credit
Store credit is non-refundable and cannot be converted to cash. However, it allows you to shop without returns, reducing waste and promoting sustainability.

Legal Jurisdiction
Zona Shoppers Stores is based in Florida, United States. Any disputes or legal matters arising from your interactions with our platform shall be subject to the laws of Florida.

Policy Updates
We may periodically update our Instant Store Credit Policy. Clients are encouraged to review our policy regularly to stay informed.

Sales Tax Exclusion
Please note that sales tax associated with your original purchase is not included in the instant store credit. This is in compliance with IRS and state tax regulations, which mandate that sales tax is owed on the original purchase transaction and cannot be refunded unless the actual product is returned for cash.

Communication Channels
For assistance, email us at customers@zonashoppers.com, or contact individual stores directly through your account.