Zona Shoppers Shipping and Return Policy
Updated as of August 3, 2023

At Zona Shoppers, we’re dedicated to delivering a seamless shopping experience with reliable shipping options and a unique, eco-friendly approach to returns. Our policy is designed to prioritize both customer satisfaction and sustainability.

Shipping Options and Costs

Shipping options and costs are determined by each vendor and product, offering a range of methods at competitive rates. During checkout, all available options, associated costs, and estimated delivery times will be displayed for your convenience.

Delivery Times

Delivery schedules depend on the vendor, product, and destination. Typically, orders are processed within 1-3 business days. Following this, delivery times vary based on the chosen shipping method. Please note our business days are Monday to Friday, excluding U.S. federal holidays. During peak shopping seasons, additional processing time may apply.

International Shipping

Zona Shoppers ships internationally to select countries. For orders shipped outside the U.S., import taxes, customs duties, and other fees may apply as determined by your country’s regulations. These costs are the responsibility of the customer, and Zona Shoppers is not liable for any customs-related delays.

Tracking Your Order

Once your order has shipped, you’ll receive a confirmation email with tracking information, allowing you to monitor your shipment until it arrives.

Shipping Restrictions

Certain products may have specific shipping restrictions due to size, weight, or particular contents (e.g., hazardous materials). Any restrictions will be clearly noted on the product page for your review prior to purchase.

Lost or Damaged Shipments

If your order is lost during shipment or arrives damaged, please contact our customer service team immediately. We’ll coordinate with the vendor and shipping carrier to resolve the issue promptly.

Returnless Refunds

At Zona Shoppers, sustainability and environmental consciousness are our top priorities. To reduce waste and minimize the environmental impact, we do not accept product returns. Instead, we offer a returnless refund policy, providing a hassle-free solution for our customers.

If you’re not fully satisfied with a purchase, we will instantly credit your e-wallet with the amount of your original purchase, allowing you to keep the product without the need for a return. This credit can be used toward future purchases on Zona Shoppers.

  • For Most Products: The e-wallet funds are valid for use for up to 365 days.
  • For Select Electronics: The e-wallet funds remain valid for up to 4 years.

Final Sale on E-Wallet Purchases:
Any items purchased using e-wallet funds are considered final sale. This means that products bought with e-wallet credit are not eligible for additional refunds or returns, as this transaction completes the refund cycle.

Please note: Returnless refunds may vary by vendor and product type. For additional questions, please reach out to our customer service team, who are ready to assist.